Refund and Returns Policy

Last updated: 04/02/2026

We understand buying custom and 3D printed items is different from buying mass-produced goods. This policy explains how returns and refunds work at KrauTech.

Plain‑English Summary

Custom and prototype prints cannot be returned for change of mind
Deposits are non-refundable
Cosmetic print artefacts are normal and not faults
If we make a genuine mistake, we’ll fix it

1. Non‑Returnable Items

Unless required by Australian Consumer Law, we do not accept returns for:

Custom or made‑to‑order products
Prototypes
Items printed from customer-supplied files
Services already performed (design, repairs, servicing, upgrades)

2. Deposits

All 15% deposits are non-refundable
Deposits cover preparation, testing, and scheduling costs

3. Faulty or Incorrect Orders

If something isn’t right:

Contact us within 7 days of receiving your order
Include photos and a clear description

If we confirm a manufacturing fault, we may offer:

A repair
A reprint
A partial or full refund (our choice)

4. What Is Not a Fault

These are considered normal for 3D printing:

Layer lines and surface texture
Minor dimensional tolerances
Small cosmetic marks
Slight colour variation

5. Change of Mind

We do not offer refunds for:

Change of mind
Incorrect size, material, or colour choice
Ordering the wrong file or revision

6. Shipping & Returns

Return shipping is the customer’s responsibility unless the item is faulty
Items must be securely packaged
We are not responsible for damage once items are handed to a courier

7. Contact Us

If you have questions or issues, please contact us via the website contact form.

By ordering from KrauTech, you acknowledge that you’ve read and understood these policies.