Privacy Policy
Last updated: 04/02/2026
Your privacy matters to us. This Privacy Policy explains how KrauTech collects, uses, stores, and protects your personal information.
Plain-English Summary
- We only collect information needed to provide quotes, orders, and support
- We do not sell or trade your data
- Files you upload are used only to complete your job
- You can request access to or deletion of your data at any time
1. Information We Collect
We may collect the following information:
- Name and contact details (email, phone)
- Billing and payment information
- Uploaded files (STL, 3MF, images, documents)
- Quote and order details
- Website usage data (cookies and analytics)
2. How We Use Your Information
Your information is used to:
- Provide quotes and process orders
- Manufacture 3D printed parts and prototypes
- Communicate about your order or enquiry
- Improve our services and website
- Meet legal and accounting obligations
3. Design Files & Uploaded Content
- Files you upload remain your property
- Files are used only for quoting, manufacturing, and support
- We do not share your files with third parties unless required to fulfil your order
- Files may be securely stored for a limited time for reprints or support
4. Payments
Payments are processed through trusted third‑party payment providers.
- We do not store full credit card details
- Payment providers handle your payment information securely
5. Cookies & Analytics
Our website may use cookies to:
- Improve site functionality
- Understand how visitors use our site
- Enhance performance and user experience
You can disable cookies in your browser settings.
6. Data Storage & Security
We take reasonable steps to protect your data:
- Secure hosting and access controls
- Limited internal access to personal information
No online system is 100% secure, but we work to keep your data safe.
7. Sharing Your Information
We may share information only when necessary:
- With service providers (payment processors, shipping couriers)
- To comply with legal requirements
We never sell or rent your personal data.
8. Access, Updates & Deletion
You may request to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data (where legally permitted)
Contact us via the website to make a request.
9. Third‑Party Links
Our website may link to external sites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have questions about privacy or data handling, please contact us through the website contact form.
By using our website or services, you agree to this Privacy Policy.